IT Service Management Lead: SLA & CSI Expert

Hudson Talent Solutions is seeking a Service Management Advisor in San Juan del Río, Querétaro, Mexico. This full-time position demands expertise in IT Service Management, focusing on service quality and SLA performance across managed services.

The ideal candidate brings over 5 years of experience, preferably with ITIL certification and ServiceNow experience. A strong analytical mindset and stakeholder management skills are essential, especially for optimizing service delivery in the healthcare industry.