It Sr Customer Support Supervisor

Join Resideo's One IT team that offers IT support to Resideo end users across the globe.
You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way.
You will participate in prioritization, enhancements, break fix activities and stability analysis.
You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience.
Create a positive IT experience for all customer by leveraging your analysis skills to deep dive complex IT issues.
Leverage your change management skills to Implement timely IT improvements to improve overall Customer Satisfaction.
Achieve challenging department goal...