IT Support Assistant Manager Role at SCU
Steinbach Credit Union • winnipeg, Canada
Role Description
Advance your career with Steinbach Credit Union as the Assistant Manager of IT Support! Focus on leading IT Helpdesk operations while ensuring exceptional service delivery to end-users.
At Steinbach Credit Union, one of Manitoba's largest credit unions, you'll take on the role of Assistant Manager, IT Support. Overseeing day-to-day operations, you'll lead a team dedicated to providing top-tier IT support and user satisfaction. Your role will include managing IT assets and driving service improvement initiatives.
Key Responsibilities:
• Direct daily IT Helpdesk operations for seamless support
• Serve as an escalation point for service disruptions
• Monitor key performance metrics related to service quality
• Foster a strong customer-oriented culture in support
• Oversee lifecycle management of IT assets and resources
Requirements:
• Post-secondary education in IT or relevant field
• 4-6 years of experience in IT support environments
• Proven skills in le...
At Steinbach Credit Union, one of Manitoba's largest credit unions, you'll take on the role of Assistant Manager, IT Support. Overseeing day-to-day operations, you'll lead a team dedicated to providing top-tier IT support and user satisfaction. Your role will include managing IT assets and driving service improvement initiatives.
Key Responsibilities:
• Direct daily IT Helpdesk operations for seamless support
• Serve as an escalation point for service disruptions
• Monitor key performance metrics related to service quality
• Foster a strong customer-oriented culture in support
• Oversee lifecycle management of IT assets and resources
Requirements:
• Post-secondary education in IT or relevant field
• 4-6 years of experience in IT support environments
• Proven skills in le...