IT Support Level 2

We are looking for an experienced IT Support Level 2 professional to provide high-quality remote technical support to a diverse client base. This role is ideal for someone who enjoys working across multiple technologies, troubleshooting complex issues, and collaborating closely with senior engineers in a structured support environment.

Duties / Task to perform

• Provide remote technical support to resolve user issues and fulfill service desk requests requiring IT expertise
• Act as an escalation point for Level 1 and Level 2 support issues
• Triage, prioritize, and manage incoming support tickets efficiently
• Deliver clear, professional client communication and build trusted relationships
• Support IT projects, system migrations, and ongoing improvements
• Document repeatable or undocumented tasks for future delegation
• Assist with internal IT tools, systems, product evaluations, and process enhancem...