IT Support Specialist

? Remote | Full-Time

We are looking for an IT Support Specialist to join our team and provide technical support across our corporate staff and franchise network. This role is ideal for someone proactive, organized, customer-oriented, and passionate about technology, troubleshooting, and continuous improvement.

The ideal candidate will support daily IT operations, manage support tickets, administer Microsoft 365 and SaaS platforms, assist with cloud and VoIP environments, and help ensure a secure and efficient technology ecosystem.

Responsibilities

• Provide Level 1 and Level 2 technical support to internal users and franchise teams.
  
• Troubleshoot hardware, software, networking, VPN, Wi-Fi, and access-related issues.
  
• Administer Microsoft 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint.
  
• Support SaaS...