IT Support Specialist
Olameter • Aurora, Canada
Role Description
The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing timely and effective technical assistance to internal users. This role is responsible for diagnosing and resolving hardware, software, network, and account-related issues, while ensuring a high level of customer satisfaction. This role supports the end user’s productivity, maintaining IT systems and contributing to the overall stability and security of the organization.
Duties and Responsibilities:
Serve as the primary point of contact for all IT support requests
Triage, troubleshoot, and resolve technical issues related to hardware, software, networking, and user access
Accurately document incidents, resolutions, and processes within IT service management systems
Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripherals
Manage the deployment...