IT Technician I
Altasciences • laval (administrative region), Canada
Role Description
Join to apply for the IT Technician I role at Altasciences
About the Role
The IT Technician, level I is responsible for providing first‑level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, and mobile phones. The IT Technician, level I responds to and tracks user requests and solutions via an automated Helpdesk System.
What You’ll Do Here
- Provide accurate and creative solutions to user problems. Enhance and develop quality support methods and communication skills through coaching feedback.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Research, resolve, and respond to questions received viaijt phone calls and emails in a timely manner.
- Participate in team projects that enhance the qu...