ITSM Lead — ServiceNow & 24x7 Incident Expert

Resideo is seeking an IT Service Management (ITSM) Manager to oversee the execution and improvement of core ITSM processes. You will drive customer satisfaction and manage incident responses effectively across the enterprise.

This is a hands-on role requiring 3-5 years of experience with ServiceNow ITSM, analytical skills, and proficiency in ITIL principles. Benefits extend beyond Mexican labor law, promoting a collaborative work environment and professional growth opportunities.