ITSM Service Delivery Manager - Incident and Problem Management, SLA, Change Management
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! • toronto, Canada
Role Description
ITSM Service Delivery Manager - Incident and Problem Management, SLA, Change Management
- Service Delivery Management: Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
- Act as the primary point of contact for stakeholders regarding IT service delivery and operational performance.
- Monitor and report on service delivery metrics, ensuring adherence to agreed-upon standards and timelines.
- Incident and Problem Management: Lead the resolution of critical incidents, ensuring minimal disruption to business operations.
- Conduct root cause analysis for recurring issues and implement preventive measures to avoid future occurrences.
- Collaborate with technical teams to ensure timely resolution of incidents and problems.
- Change and Release Management: Manage IT changes and releases, ensuring minimal impact on business operations.
- Coor...