Japanese Customer Support Manager

We are on the hunt for a creative, talented and analytical Japanese Customer Service Manager, who is passionate about being lead of a successful team. You will already be working in an online customer support role, with experience in varied fields, especially Fintech or Financial Services.

Role Overview

This role will work within the Latin market, with focus on LATAM market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.

Key Performance Areas

• Carry out support for VIP clients within the market, depending on the language spoken
• Give input on the effectiveness of marketing campaigns via feedback from clients
• Assist VIP clients with any technical issues and queries that they may have
• Provide feedback to the managers regarding the customer experience
• Handling escalated custom...