Junior Technical Solutions Consultant (Remote Support)

Junior Technical Solutions Consultant (Remote Support) - Remote

This role is structured as a hybrid position, requiring an average of 2 days per week onsite at an HPE office.

Responsibilities

• Resolve technical issues (hardware and software) for internal and external customers and end‑users.
• Respond to service, product, technical, and customer‑relations inquiries regarding features, specifications, repairs, and product options based on entitlement (warranty or mission‑critical).
• Troubleshoot problems via telephone and e‑support.
• Document case summaries and resolutions in the Knowledge Management System (KMS).
• Proactively assist customers to prevent or reduce problem occurrence.
• Represent HPE at client visits, industry conferences, trade shows, vendor meetings, etc.
• Engage team members for support so that internal or external business and end‑user SLA demands are met.
• Collaborate with the S...