客务主任Guest Relations Officer
IHG • nuevo león, Mexico
Role Description
job overview 职位概述
· Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.
· 有计划的协助各分部,尽可能最大化的满足现有及今后贵宾的需求。
At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
- Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above therest.
- Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.
在華邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:
- 尽显中华礼仪–向客人...