Kickflip Customer Success Lead Role
Kickflip • quebec, Canada
Role Description
Drive customer success initiatives at Kickflip as a Team Lead in Quebec City. Be the key figure in resolving client issues while fostering teamwork and maintaining high service standards.
Kickflip is looking for a Team Lead in Customer Success, intended for continuity during a parental leave. This role centers around proven customer experience expertise, especially within B2B SaaS in ecommerce. The ideal candidate excels in coaching, managing complex accounts, and ensuring close collaboration between customer success and product teams.
Key Responsibilities:
• Manage and enhance the customer experience journey
• Serve as the go-to for high-stakes client issues
• Facilitate daily meetings and team alignment checks
• Provide coaching and constructive feedback
• Communicate insights and challenges to leadership
Requirements:
• Proven customer success experience in B2B SaaS
• Strong knowledge of ecommerce platforms, particularly Shopify
• Ability to lead wit...
Kickflip is looking for a Team Lead in Customer Success, intended for continuity during a parental leave. This role centers around proven customer experience expertise, especially within B2B SaaS in ecommerce. The ideal candidate excels in coaching, managing complex accounts, and ensuring close collaboration between customer success and product teams.
Key Responsibilities:
• Manage and enhance the customer experience journey
• Serve as the go-to for high-stakes client issues
• Facilitate daily meetings and team alignment checks
• Provide coaching and constructive feedback
• Communicate insights and challenges to leadership
Requirements:
• Proven customer success experience in B2B SaaS
• Strong knowledge of ecommerce platforms, particularly Shopify
• Ability to lead wit...