L2 Support Engineer (Portuguese-English)

Endava • Bucaramanga, Colombia

Location Bucaramanga, Santander
Job Type Full-time
Posted June 03, 2026

Role Description

Application ManagementBogota+1 more

What's this role about?

  • Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
  • Perform requirements analysis.
  • Document and communicate the results of your efforts.
  • Work closely with clients, technicians, and managerial staff.
  • Ensure solutions meet business needs and requirements.
  • Perform user acceptance testing.

    • What skills and experience do you need?

  • Experience working with customers.
  • Experience with SQL or MS Excel for data processing or reporting.
  • High knowledge of English and Portuguese languages (> 70% Level).
  • Knowledge in Database Administration SQL.
  • Knowledge in MS Dynamics is a plus.
  • Capab...

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