L3 Incident Resolution Engineer - PEGA
Indotronix UK • toronto, Canada
Role Description
Take your technical expertise to the next level as an L3 Incident Resolution Engineer, focusing on PEGA systems. Leverage tools like ServiceNow and Splunk for comprehensive incident management.
This role involves the complete ownership of L3 incidents, emphasizing root cause analysis and timely closure within SLAs. You will utilize advanced analytical techniques to scrutinize Pega, Spring Boot services, and database structures while actively monitoring application health and batch job performance.
Key Responsibilities:
• Manage L3 incidents end-to-end using ServiceNow
• Perform deep technical reviews on Pega and Spring Boot
• Analyze logs using Splunk for effective resolution
• Monitor application performance and job health
• Map dependencies with Dynatrace/DataDog tools
Requirements:
• Experience handling L3 incidents within SLAs
• Strong background in Pega and Spring Boot
• Proficient in using Splunk for log analysis
• Familiar with performance mon...
This role involves the complete ownership of L3 incidents, emphasizing root cause analysis and timely closure within SLAs. You will utilize advanced analytical techniques to scrutinize Pega, Spring Boot services, and database structures while actively monitoring application health and batch job performance.
Key Responsibilities:
• Manage L3 incidents end-to-end using ServiceNow
• Perform deep technical reviews on Pega and Spring Boot
• Analyze logs using Splunk for effective resolution
• Monitor application performance and job health
• Map dependencies with Dynatrace/DataDog tools
Requirements:
• Experience handling L3 incidents within SLAs
• Strong background in Pega and Spring Boot
• Proficient in using Splunk for log analysis
• Familiar with performance mon...