L3 Production Support Engineer with Pega
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! • toronto, Canada
Role Description
Elevate your career as an L3 Production Support Engineer specializing in Pega. Work in a hybrid model that blends remote flexibility with essential on-site collaboration.
We are seeking three experienced professionals with 6-8 years in production support to join our dynamic team. This role requires strong skills in Java, Spring Boot, and hands-on experience with tools such as Splunk and ServiceNow. Engage in comprehensive incident management and contribute to continuous improvement processes.
Key Responsibilities:
• Own end-to-end resolution of L3 incidents
• Analyze logs using Splunk and performance with Dynatrace/DataDog
• Support monitoring of batch jobs and application health
• Manage defects in JIRA/JTFM with detailed RCA documentation
• Participate in daily defect triage calls for alignment
Requirements:
• 6-8 years of L3 Production Support experience
• Proficient in Java and Spring Boot troubleshooting
• Strong knowledge of ServiceNow and defect ...
We are seeking three experienced professionals with 6-8 years in production support to join our dynamic team. This role requires strong skills in Java, Spring Boot, and hands-on experience with tools such as Splunk and ServiceNow. Engage in comprehensive incident management and contribute to continuous improvement processes.
Key Responsibilities:
• Own end-to-end resolution of L3 incidents
• Analyze logs using Splunk and performance with Dynatrace/DataDog
• Support monitoring of batch jobs and application health
• Manage defects in JIRA/JTFM with detailed RCA documentation
• Participate in daily defect triage calls for alignment
Requirements:
• 6-8 years of L3 Production Support experience
• Proficient in Java and Spring Boot troubleshooting
• Strong knowledge of ServiceNow and defect ...