LATAM Service Cloud: Senior Director, Customer Success

A leading cloud-based software company is looking for a Senior Director of Cloud Success based in Mexico City to oversee Technical Support and Customer Success teams across Latin America. The ideal candidate will possess over 15 years of experience in customer-facing roles, with a proven ability to manage and develop high-performing teams. Responsibilities include driving customer satisfaction, adoption of Service Cloud features, and collaborating with global stakeholders to enhance customer experience. Proficiency in Spanish and English is required.
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