Lead Client Relationship Manager for IT Services
Conpute • whitby, Canada
Role Description
Drive excellence in client services as a Lead Client Relationship Manager within the IT managed services industry. Oversee client interactions and proactively address service challenges to enhance satisfaction.
As a Client Services Lead, you will be the primary liaison, managing day-to-day client relationships and coordinating service delivery. Your insights into IT strategy and client needs will allow you to provide tailored recommendations and identify expansion opportunities.
Key Responsibilities:
• Serve as the main contact for client inquiries
• Maintain accountability for overall client experience
• Conduct business reviews to identify risks
• Support onboarding processes for new clients
• Ensure effective collaboration with the support team
Requirements:
• Experience in a client-facing IT role
• Strong understanding of managed services models
• Proven ability to handle multiple accounts
• Excellent interpersonal and communication skills
• A...
As a Client Services Lead, you will be the primary liaison, managing day-to-day client relationships and coordinating service delivery. Your insights into IT strategy and client needs will allow you to provide tailored recommendations and identify expansion opportunities.
Key Responsibilities:
• Serve as the main contact for client inquiries
• Maintain accountability for overall client experience
• Conduct business reviews to identify risks
• Support onboarding processes for new clients
• Ensure effective collaboration with the support team
Requirements:
• Experience in a client-facing IT role
• Strong understanding of managed services models
• Proven ability to handle multiple accounts
• Excellent interpersonal and communication skills
• A...