Lead Concierge

Position Overview

As Lead Concierge at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.

Duties and Responsibilities

• Design and manage the hotel's annual activity calendar, including seasonal events, guest experiences, and specialty services, ensuring seamless execution through effective planning and coordination
• Partner with the Sales & Marketing team to create innovative guest programs and signature experiences that align with The Post's st...