Lead Customer Service

Thermo Fisher Scientific • Lagunilla, Costa Rica

Location Lagunilla, Provincia de Guanacaste
Job Type Full time
Posted June 03, 2026

Role Description

Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey — including quotations, order management, invoicing, and master data.

As a Representative, you’ll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.

What You’ll Do

  • Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.
  • Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution, Finance), and ensure timely resolution.
  • Become a CRM system expert and contribute to process improvements that improve customer happiness.
  • Lead specia...

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