Lead Engineer in Hardware Support
CB1173 GEPR Energy Canada Inc • markham, Canada
Role Description
Advance your career as a Lead Engineer specializing in Hardware Technical Support within the Global Applications & Support team. Focus on Grid Automation, providing expert Level 3 support to clients and enhancing product performance.
In this critical role, you will lead hardware support efforts, engaging with customers and addressing both pre-sales and post-sales queries. Your expertise will be essential in troubleshooting site issues, performing root cause analyses, and collaborating with diverse teams to develop permanent solutions. Focus on evolving hardware/firmware technologies is pivotal for success.
Key Responsibilities:
• Provide Level 3 technical support on hardware products
• Resolve customer complaints and prepare technical reports
• Lead customer meetings and site visits for troubleshooting
• Conduct tests for issue resolution and workarounds
• Collaborate with teams to drive hardware defect investigations
...
In this critical role, you will lead hardware support efforts, engaging with customers and addressing both pre-sales and post-sales queries. Your expertise will be essential in troubleshooting site issues, performing root cause analyses, and collaborating with diverse teams to develop permanent solutions. Focus on evolving hardware/firmware technologies is pivotal for success.
Key Responsibilities:
• Provide Level 3 technical support on hardware products
• Resolve customer complaints and prepare technical reports
• Lead customer meetings and site visits for troubleshooting
• Conduct tests for issue resolution and workarounds
• Collaborate with teams to drive hardware defect investigations
...