Lead Field Service Supervisor: Drive Team Performance & Efficiency
Sani Marc Inc • mississauga, Canada
Role Description
Elevate operational excellence as a Field Service Supervisor. Manage teams and oversee service optimization while ensuring exceptional customer support and effective scheduling.
This is a permanent full-time position for an experienced supervisor within field operations. Your role will involve coaching technicians while ensuring compliance with safety and company standards. You’ll engage with sales teams and address field service challenges, implementing key performance indicators to enhance service quality.
Key Responsibilities:
• Hire, onboard, and coach field technicians
• Plan and manage technician schedules effectively
• Conduct regular performance evaluations and feedback
• Monitor KPIs and analyze customer feedback
• Act as liaison for customers and management
Requirements:
• 5–7 years of supervisory experience in service teams
• Background in customer service and issue resolution
• 2–3 years in field service operations
• Proficiency in MS Off...
This is a permanent full-time position for an experienced supervisor within field operations. Your role will involve coaching technicians while ensuring compliance with safety and company standards. You’ll engage with sales teams and address field service challenges, implementing key performance indicators to enhance service quality.
Key Responsibilities:
• Hire, onboard, and coach field technicians
• Plan and manage technician schedules effectively
• Conduct regular performance evaluations and feedback
• Monitor KPIs and analyze customer feedback
• Act as liaison for customers and management
Requirements:
• 5–7 years of supervisory experience in service teams
• Background in customer service and issue resolution
• 2–3 years in field service operations
• Proficiency in MS Off...