Lead Guest Experience Concierge
Post Hotel & Spa • lake louise, Canada
Role Description
Join The Post Hotel as a Lead Guest Experience Concierge, where exceptional service and personalized assistance define your role. Ensure guests have memorable stays with your local expertise and hospitality skills.
In this role, you will design engaging guest programs, manage the hotel’s activity calendar, and forge meaningful connections with guests. Your ability to anticipate needs and facilitate local recommendations will play a crucial part in exceeding guest expectations.
Key Responsibilities:
• Curate and manage the hotel’s annual activity calendar
• Collaborate with marketing for innovative guest programs
• Welcome and engage with guests at arrival
• Maintain and track personal preferences for frequent clients
• Arrange excursions, events, and transportation for guests
Requirements:
• High school diploma required; higher education is advantageous
• Strong organizational skills and multitasking abilities
• Positive attitude with excellent interper...
In this role, you will design engaging guest programs, manage the hotel’s activity calendar, and forge meaningful connections with guests. Your ability to anticipate needs and facilitate local recommendations will play a crucial part in exceeding guest expectations.
Key Responsibilities:
• Curate and manage the hotel’s annual activity calendar
• Collaborate with marketing for innovative guest programs
• Welcome and engage with guests at arrival
• Maintain and track personal preferences for frequent clients
• Arrange excursions, events, and transportation for guests
Requirements:
• High school diploma required; higher education is advantageous
• Strong organizational skills and multitasking abilities
• Positive attitude with excellent interper...