Lead Service Improvement Specialist Needed
Finning • saskatoon, Canada
Role Description
Join Finning as a Lead Service Improvement Specialist and drive initiatives to enhance service operations through exceptional project management and problem-solving skills.
In this critical role, you will lead efforts to implement service excellence principles across operations. Your focus will be on analyzing needs, managing improvement projects, and fostering collaboration between teams to create seamless service processes. This is an opportunity to make a meaningful impact within a fast-paced environment combining both technical knowledge and leadership.
Key Responsibilities:
• Lead and manage service improvement projects
• Work with operational teams to embed service excellence
• Analyze and document business requirements for enhancements
• Drive training sessions for frontline staff
• Monitor service KPIs and operational effectiveness
Requirements:
• 3-5 years in operations and leadership within service
• Proven experience in project management and co...
In this critical role, you will lead efforts to implement service excellence principles across operations. Your focus will be on analyzing needs, managing improvement projects, and fostering collaboration between teams to create seamless service processes. This is an opportunity to make a meaningful impact within a fast-paced environment combining both technical knowledge and leadership.
Key Responsibilities:
• Lead and manage service improvement projects
• Work with operational teams to embed service excellence
• Analyze and document business requirements for enhancements
• Drive training sessions for frontline staff
• Monitor service KPIs and operational effectiveness
Requirements:
• 3-5 years in operations and leadership within service
• Proven experience in project management and co...