Lead Services Specialist - Customer Operations

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, or warehouse logistics & shipping, in a shop structure. Includes craft & non-craft labor as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities

• Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements,...