Lead Technical Support Engineer Imaging Mississauga
GoTo Meeting • mississauga, Canada
Role Description
Become a Lead L3 Support Engineer at Merative, delivering exceptional technical leadership for the Cloud PACS application, Merge Universal Viewer. Tackle complex production challenges and drive resolution for customer escalations in an agile setting.
At Merative, you'll lead sustaining development for the Merge Universal Viewer and own the resolution of intricate defects while analyzing production incidents. With over 8 years of software development experience, you will utilize your expertise in cloud-hosted applications, problem-solving, and technical leadership to make impactful contributions across the codebase and support teams.
Key Responsibilities
- Act as technical lead for Merge Universal Viewer development
- Resolve complex defects and customer escalations
- Conduct root-cause analysis for production incidents
- Implement AI-assisted tools for improved software delivery
- Ensure application security and regulatory com...