Level 1 Service Desk Agent
Kyndryl, Inc. • Florenceville, Canada
Role Description
**Your Role and Responsibilities**
Service Desk Agents at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best. Here you’ll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill.
You can reinvent yourself and your career with multiple paths at one company, and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field Responsibilities: + Provide technical support over the phone, emails, chat or self-serve following a standard call flow and problem handing processes (scripted or not scripted) + Verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support + Using technical resources and tools, support the client by answering questions and re...
You can reinvent yourself and your career with multiple paths at one company, and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field Responsibilities: + Provide technical support over the phone, emails, chat or self-serve following a standard call flow and problem handing processes (scripted or not scripted) + Verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support + Using technical resources and tools, support the client by answering questions and re...