Live Production Support Associate at Ross Video
Ross Video • ottawa, Canada
Role Description
Drive customer success at Ross Video as a Live Production Support Associate, focusing on technical support and solutions. Your skills will enhance live broadcast experiences worldwide.
In this role, you will assist users with technical setups and troubleshooting related to Ross Video's innovative products. Being part of a dedicated support team, you will manage customer queries from inception to resolution, ensuring they maximize their experience with our technology.
Key Responsibilities:
• Handle customer technical setup and troubleshooting queries
• Resolve issues efficiently for customer satisfaction
• Document solutions and create knowledge-base articles
• Take part in the on-call emergency support rotation
• Assist team members in technical discussions
Requirements:
• Technical diploma in relevant fields
• Customer service experience in tech support
• Proficiency in English; multilingual candidates encouraged
• Experience with CRM systems like S...
In this role, you will assist users with technical setups and troubleshooting related to Ross Video's innovative products. Being part of a dedicated support team, you will manage customer queries from inception to resolution, ensuring they maximize their experience with our technology.
Key Responsibilities:
• Handle customer technical setup and troubleshooting queries
• Resolve issues efficiently for customer satisfaction
• Document solutions and create knowledge-base articles
• Take part in the on-call emergency support rotation
• Assist team members in technical discussions
Requirements:
• Technical diploma in relevant fields
• Customer service experience in tech support
• Proficiency in English; multilingual candidates encouraged
• Experience with CRM systems like S...