Major Incident Lead Escalation Officer
SAP • San Pedro Garza García, Mexico
Role Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Purpose & Objective
We provide these shared services for SAP’s external Cloud Business and for SAP’s internal infrastructure such as development, training, or demo landscapes.
GCID Cloud Control Center is the customer face of GCID providing a central, first point of
contact for our Cloud Infrastructure Customers. We ensure the end-to-end coordination of
the resolution of incidents, root-cause-analysis, service requests and an...