Major Incident Management Specialist

Job Overview

TE Connectivity is offering an analyst position within the Service Integration and Management (SIAM) team to represent the SIAM Incident Management function in TEIS. The Major Incident Manager handles major incidents significantly impacting business operations, ensuring minimal disruption by leading a structured, rapid response aligned with ITIL 4 best practices. The role works closely with cross‑functional teams, vendors, and stakeholders to restore normal service operations and prevent recurrence through problem management practices. Additionally, the individual will deliver Remote Region Service Desk and provide advanced technical support, configuration, defect analysis, PC configuration, administration, and coordination with service providers while optimizing processes and improving knowledge base articles.

Primary Responsibilities

• Major Incident Handling:
  • Facilitate the end‑to‑end major incident response process, ensuri...