Managed Security Services Senior Consultant
CO1048 Forsythe Technology Canada, Inc. • mississauga, Canada
Role Description
Join CDW as a Senior Consultant focusing on Managed Security Services to support clients with cutting-edge security solutions. This position involves managing escalated technical issues and driving service improvements.
Leveraging over five years of experience, you will serve as the technical owner for assigned accounts. Your responsibilities encompass troubleshooting, performance analysis, and client training to heighten service quality and efficiency. You will report on trends and methodologies while enhancing overall client satisfaction.
Key Responsibilities:
• Oversee complex client technical queries and escalations
• Analyze and test system upgrades and patches
• Develop best practices and workflow enhancements
• Deliver engaging reports and technical knowledge transfer
• Conduct proactive client meetings to address concerns
Requirements:
• 3-year diploma in Engineering or related field
• 5 years client-focused Security Support experience
• 2 advan...
Leveraging over five years of experience, you will serve as the technical owner for assigned accounts. Your responsibilities encompass troubleshooting, performance analysis, and client training to heighten service quality and efficiency. You will report on trends and methodologies while enhancing overall client satisfaction.
Key Responsibilities:
• Oversee complex client technical queries and escalations
• Analyze and test system upgrades and patches
• Develop best practices and workflow enhancements
• Deliver engaging reports and technical knowledge transfer
• Conduct proactive client meetings to address concerns
Requirements:
• 3-year diploma in Engineering or related field
• 5 years client-focused Security Support experience
• 2 advan...