Manager, Channel Change Management Toronto

The Manager, Channel Change Management is responsible for designing, coordinating, and delivering change management plans and communications for Retail Sales Channels (Branch network, Canadian CEC, and Virtual Advice). This role acts as a subject matter expert and project lead for channel change initiatives, ensuring effective adoption and sustainment of change across the front line. The manager partners with business lines and Channel Performance teams to support transformation projects, focusing on driving salesforce effectiveness and capacity for client interactions.

In this role, you will:

• Lead and drive a client‑focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems, and knowledge
• Develop and deliver cross‑channel change management plans, content, and communications for current launches, initiatives, and front‑line programs
• Act as a subject matter expert, representing the voic...