Manager, Contact Center

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Contact Center
We are seeking a bilingual strategic and customer-focused Cross-Border Manager to lead day-to-day customer support operations across multiple service programs and geographies.
This role is responsible for ensuring exceptional service delivery to customers and strategic partners with Mastercard product and service agreements, while driving operational excellence and cross-functional collaboration.
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