Manager, Customer Experience - Port Hawkesbury
The Toronto-Dominion Bank (Canada) • Port Hawkesbury, Canada
Role Description
Description
:Is it fun for you to connect with people from differentwalks of lifeand make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer yourexpertisein creating meaningful and memorable customer experiences.
In this role, you would:
Mentor a team byshowcasingexceptional experiences in every customer interaction and achieving operational excellence, and personal developmentobjectives.
Meet customer demands and compliance requirements bymaintainingemployee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines;...