Manager, Customer Service (Winnipeg, MB; Red Deer, AB)

Manager, Customer Service (Winnipeg, MB; Red Deer, AB)

For over 50years, Westward Parts Services Ltd. has been Canada’s leading distributor of Agriculture & Industrial Parts, Acreage & Estate Equipment and Sprayer Parts. We are the exclusive MacDon Performance Parts supplier for Canada. We also market thousands of quality replacement parts and accessories for combines, tractors, balers, cultivators, sprayers and more.

JOB SUMMARY:

Reporting to the Director of Global Parts Sales and Support, this position is responsible for providing excellent customer service to all stakeholders of Westward Parts Services Ltd. by leading the Customer Service team and ensuring efficient and productive operations.

RESPONSIBILITIES:

• Lead and mentor the Customer Service Team; responsible for hiring, training, scheduling and conducting performance reviews for the team members
• Actively promote team engagement and ensure positive ...