Manager, Journeys Strategy & Optimization

Application Deadline:07/02/2026Address:33 Dundas Street WestJob Family Group:Data Analytics & ReportingThis is a 16 month hybrid contract role in TorontoManager, Journeys Strategy & OptimizationRole SummaryThe Manager, Journeys Strategy & Optimization is responsible for developing and optimizing targeted, data-driven campaign strategies that enable Customer Lifecycle Management (CLM) journeys to deliver on key business objectives.This role acts as a critical bridge between Journey Owners and Campaign Strategy & Execution teams, translating lifecycle strategies, customer insights, and moments of need into clear, actionable contact strategies and campaign plans across channels.Working across multiple journeys (e.g., onboarding, mortgage renewal, investment adoption), the Manager ensures campaigns are effectively prioritized, orchestrated, and continuously optimized to drive measurable outcomes, including engagement, product adoption, primacy, and share of wallet.This position requires a ...