Manager of Client Services Position
IPG • halifax, Canada
Role Description
Lead the client services department at IPG as the Manager of Client Services. Your mission: Ensure outstanding customer experiences while driving results and efficiency.
In this essential role, you will be responsible for managing the client services team, focusing on customer satisfaction and effective operation of sales processes at IPG. You’ll implement new strategies to meet client needs and enhance service quality through mentorship and data analysis. Strong collaboration with Sales and Marketing is key to achieving business goals.
Key Responsibilities:
• Mentor and develop a high-performing customer service team
• Manage complex inquiries and escalations promptly
• Monitor and report on team performance metrics
• Build strong partnerships with key clients
• Lead annual customer survey processes
Requirements:
• University degree in Business or related discipline
• 4-7 years in sales or customer servic...
In this essential role, you will be responsible for managing the client services team, focusing on customer satisfaction and effective operation of sales processes at IPG. You’ll implement new strategies to meet client needs and enhance service quality through mentorship and data analysis. Strong collaboration with Sales and Marketing is key to achieving business goals.
Key Responsibilities:
• Mentor and develop a high-performing customer service team
• Manage complex inquiries and escalations promptly
• Monitor and report on team performance metrics
• Build strong partnerships with key clients
• Lead annual customer survey processes
Requirements:
• University degree in Business or related discipline
• 4-7 years in sales or customer servic...