Manager of IT Support Services at Manulife
Manulife Financial • southwestern ontario, Canada
Role Description
Elevate IT service performance as the Manager of IT Support Services at Manulife. Join a hands-on leadership role dedicated to delivering exceptional operational support.
In this critical position, you will lead a team focused on effective incident management and service request fulfillment. You’ll work closely with engineering teams to enhance performance while developing a culture rooted in accountability and continuous learning. Your contributions will directly impact customer experience and system reliability.
Key Responsibilities:
• Develop a high-performing operations team
• Manage daily incident and service request execution
• Foster strong collaboration with engineering teams
• Drive measurable improvements in service quality
• Implement automation to reduce manual efforts
Requirements:
• Over 5 years in IT service operations or delivery
• At least 3 years managing technical support teams
• Proficient in ITSM methodologies and tools
• Backgro...
In this critical position, you will lead a team focused on effective incident management and service request fulfillment. You’ll work closely with engineering teams to enhance performance while developing a culture rooted in accountability and continuous learning. Your contributions will directly impact customer experience and system reliability.
Key Responsibilities:
• Develop a high-performing operations team
• Manage daily incident and service request execution
• Foster strong collaboration with engineering teams
• Drive measurable improvements in service quality
• Implement automation to reduce manual efforts
Requirements:
• Over 5 years in IT service operations or delivery
• At least 3 years managing technical support teams
• Proficient in ITSM methodologies and tools
• Backgro...