Manager of Upmarket Client Services at ADP
Fairygodboss • toronto, Canada
Role Description
Join ADP as a Manager of Client Services in Upmarket to lead and innovate in delivering exceptional client experiences. Drive team performance and client issue resolution to exceed expectations.
As the Manager of Client Services for Upmarket Account Services, you will lead a dedicated team of HCM Consultants, mentoring them while ensuring service excellence. Coordinate training sessions, oversee performance management, and handle escalated client situations with a focus on ethics and satisfaction. You'll play a pivotal role in implementing company strategies and collaborating across departments to optimize service delivery.
Key Responsibilities:
• Guide daily activities and monitor team productivity
• Coach team members for professional growth and development
• Resolve complex client issues and manage escalations
• Partner internally to achieve strategic business goals
• Prepare detailed performance reports for leadership review
Requirements:
• Minimum 5 year...
As the Manager of Client Services for Upmarket Account Services, you will lead a dedicated team of HCM Consultants, mentoring them while ensuring service excellence. Coordinate training sessions, oversee performance management, and handle escalated client situations with a focus on ethics and satisfaction. You'll play a pivotal role in implementing company strategies and collaborating across departments to optimize service delivery.
Key Responsibilities:
• Guide daily activities and monitor team productivity
• Coach team members for professional growth and development
• Resolve complex client issues and manage escalations
• Partner internally to achieve strategic business goals
• Prepare detailed performance reports for leadership review
Requirements:
• Minimum 5 year...