Manager, Project Management - Customer Service
Groupe Dynamite, Inc Garage • mount royal, Canada
Role Description
Overview
Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.
Our mission of Empowering YOU to be YOU, one outfit at a time is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.
Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.
Job Summary
Reporting to the Senior Director of Distribution & Customer Service, the Manager will lead an efficient, AI-enabled, personalized, and luxury-inspired customer experience.
The Manager oversees a portfolio of customer service initiatives, including IT enhancements and issue resolution throughout the year. This includes implementing new software...