Manager, Worldwide Support
Nutanix • Mexico City, Mexico
Role Description
The Opportunity
Nutanix is looking for amanagerto join our Mexico team.As amanager,you will be responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in helping customers and partners with technical issue identification and resolution. Specializes in high-end, enterprise-level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance and facilitates the development of proficiency in technical and general customer service skills. About the TeamWe are top-notch engineers from leading virtualization, compute, and networking companies, and we can handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions. Your Role