Margin Applications Support Lead at Citi
Citi • mississauga, Canada
Role Description
Join Citi as a Margin Applications Support Lead and take charge of critical risk management. This role requires hands-on application support with a focus on high availability.
You will engage in short-term resource planning and manage a support team, ensuring that Margin trade flows operate seamlessly. Your tasks will include monitoring applications and leading problem management initiatives, while liaising with teams across the globe to uphold effective communication and service delivery.
Key Responsibilities:
• Oversee user support for critical Margin platforms
• Perform systematic health checks and preventative maintenance
• Document and update production issues as per policies
• Facilitate user training and share technical documentation
• Handle escalations and ensure timely resolutions
Requirements:
• 6–10 years of relevant experience
• Excellent communication and diplomacy skills
• Strong service-oriented mindset
• Experience managing multiple ...
You will engage in short-term resource planning and manage a support team, ensuring that Margin trade flows operate seamlessly. Your tasks will include monitoring applications and leading problem management initiatives, while liaising with teams across the globe to uphold effective communication and service delivery.
Key Responsibilities:
• Oversee user support for critical Margin platforms
• Perform systematic health checks and preventative maintenance
• Document and update production issues as per policies
• Facilitate user training and share technical documentation
• Handle escalations and ensure timely resolutions
Requirements:
• 6–10 years of relevant experience
• Excellent communication and diplomacy skills
• Strong service-oriented mindset
• Experience managing multiple ...