Marketing Marketing Servcies

**Summary**:The PSP Excellence Manager is responsible for ensuring governance, operational excellence, change management & enhancement of the PSP's customer experience.
**About the Role**:**The PSP Excellence Manager is responsible for**:**1.Developing the framework (methodology & tools) to monitor & evaluate PSP's performance under Biome's scope to guarantee optimal quality of service & customer satisfaction.
**:**2.**Ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.
**:**3.Ensuring appropriate risk management controls for PSPs under Biome's scope.
**:**4.Ensuring KPI compliance among PSP owners and ESPs**among**the PSPs under Biome's scope.Foster change management, data management,**digitalization,**reporting**& training**under**PSP**governanc**e framework.
**:**5.Establish Biome ́s POP Governance & effective WOW to ensure the last mile value delivery.
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