Marmot Basin Jasper Alberta Rentals & Retail Supervisor
The Fairmont Jasper Park Lodge • municipality of jasper, Canada
Role Description
Marmot Basin Jasper Alberta Rentals & Retail Supervisor
Position Summary: The Rental & Retail Supervisor oversees the day-to‑day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.
Key Responsibilities
- Supervise and mentor Rental & Retail Staff across all locations.
- Assist with onboarding, training, and performance reviews.
- Coordinate scheduling and shift planning to ensure adequate staffing levels.
- Foster a positive team culture with a focus on accountability, collaboration, and guest experience.
- Address and resolve staff performance issues and customer escalations prof...