Medical asst apprentice
BHS Corrugated North America • monterrey, Mexico
Role Description
BHS Corrugated North America Job: Installation Assistant
The Job:
Provide support to the Service department by following up with customers by phone and email to ensure satisfaction with the service they received from the BHS service technicians and resolve any issues that may be present in regards to the intervention that was performed.
Responsibilities:Responsible for following up with customers after a service intervention has taken place
Maintain open service orders/service notifications after customer interventions
Assist in screening incoming calls if technicians are unavailable to answer
Maintain open customer issues after interventions
Provide support to the M2 P department by generating Excel reports
Generate open order reports for customers
Generate open issues reports for customers
Make M2 P status reports on a weekly
Half day switchboard coverage, directing calls to the appropriate person
Perform other related duties as assigned
The Fit...
The Job:
Provide support to the Service department by following up with customers by phone and email to ensure satisfaction with the service they received from the BHS service technicians and resolve any issues that may be present in regards to the intervention that was performed.
Responsibilities:Responsible for following up with customers after a service intervention has taken place
Maintain open service orders/service notifications after customer interventions
Assist in screening incoming calls if technicians are unavailable to answer
Maintain open customer issues after interventions
Provide support to the M2 P department by generating Excel reports
Generate open order reports for customers
Generate open issues reports for customers
Make M2 P status reports on a weekly
Half day switchboard coverage, directing calls to the appropriate person
Perform other related duties as assigned
The Fit...