Medical History Specialist

Schedule - Shift - Hours Full Time - Days

Supports Pediatric Associates’ medical offices in the role of Medical History Specialist (MHS), responsible for managing various electronic requests assigned to the corresponding generic bins, including requests for forms, Durable Medical Equipment (DME) and supplies, medication prior authorizations, prescription refill verifications, patient callbacks, and appointment scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responds to patient inquiries, communicates, and interact with patients professionally when completing patient’s requests.
2. Proficient in navigating electronic medical records systems.
3. Books appointments in accordance with patient needs and identifies future visits in accordance with Pediatric Associates policies and procedures.
4. Identifies patient and/or pharmacy outreach needs to validate prescription refill requests.
5. Documents accurately and efficiently...