Member Resolutions Officer at RAC
Royal Automobile Club of WA Inc. • dartmouth, Canada
Role Description
Join RAC as a Member Resolutions Officer in Joondalup! Play an essential role in resolving member complaints with care, integrity, and analytical thinking, while making a real difference.
In this full-time position, you will manage complex member matters, conducting thorough investigations and ensuring fair outcomes that comply with regulatory standards. Your role focuses on delivering exceptional member experiences by identifying trends, assessing business errors, and championing service improvements. You’ll work in a supportive, empathetic environment that values both member and organizational needs.
Key Responsibilities:
• Conduct remediation assessments on complex member complaints
• Communicate decisions through phone and written correspondence
• Maintain accurate member case management records
• Identify potential errors through detailed investigations
• Collaborate with stakeholders to drive continuous improvement
Requirements:
• Experience in complain...
In this full-time position, you will manage complex member matters, conducting thorough investigations and ensuring fair outcomes that comply with regulatory standards. Your role focuses on delivering exceptional member experiences by identifying trends, assessing business errors, and championing service improvements. You’ll work in a supportive, empathetic environment that values both member and organizational needs.
Key Responsibilities:
• Conduct remediation assessments on complex member complaints
• Communicate decisions through phone and written correspondence
• Maintain accurate member case management records
• Identify potential errors through detailed investigations
• Collaborate with stakeholders to drive continuous improvement
Requirements:
• Experience in complain...