Merchant Tech & Incident TAM - Remote + Stock Options

DEUNA is hiring a Technical Account Manager (TAM) in Mexico City. The TAM will serve as the primary technical contact for merchants after their go-live, supporting their performance and ensuring operational stability. With over 3 years of relevant experience, the ideal candidate will understand online payment ecosystems and be proficient in both Spanish and English. This role focuses on proactive monitoring and incident management, driving technical improvements, and delivering merchant health insights to foster client satisfaction.