Montreal Bilingual IT Support Specialist Role
Pathway Communications • montreal, Canada
Role Description
Step into a rewarding Bilingual IT Support Specialist role in Montreal. This position requires on-call availability and expertise in providing first-level support in English and French.
The Bilingual IT Support Specialist will deliver essential support for hardware and software, ensuring fast resolutions for users. With hands-on experience in ISP and service desk operations, your role will significantly impact customer satisfaction. Develop your career in a supportive environment while troubleshooting various technical challenges.
Key Responsibilities:
• Provide technical support for desktops, laptops, and mobile devices
• Track and resolve service requests efficiently
• Ensure documentation accuracy within the service desk system
• Coordinate with carriers for ISP support
• Maintain high-quality communication with users
Requirements:
• Degree in Information Technology or similar
• 2–5 years in a helpdesk ...
The Bilingual IT Support Specialist will deliver essential support for hardware and software, ensuring fast resolutions for users. With hands-on experience in ISP and service desk operations, your role will significantly impact customer satisfaction. Develop your career in a supportive environment while troubleshooting various technical challenges.
Key Responsibilities:
• Provide technical support for desktops, laptops, and mobile devices
• Track and resolve service requests efficiently
• Ensure documentation accuracy within the service desk system
• Coordinate with carriers for ISP support
• Maintain high-quality communication with users
Requirements:
• Degree in Information Technology or similar
• 2–5 years in a helpdesk ...