Montreal Operations Management Role
CP360 • montreal (administrative region), Canada
Role Description
Join the dynamic team at ContactPoint360 as an Assistant Operations Manager in Montreal. This full-time position offers a vibrant work environment ideal for an experienced candidate with call center expertise.
In this pivotal role, you'll oversee daily BPO operations and ensure that service levels and performance metrics are consistently met. With a focus on team coaching and data analysis, you will drive operational improvements and productivity. Candidates should have experience in high-pressure environments and be adept at using reporting tools to present insights effectively.
Key Responsibilities:
• Oversee daily BPO operations to maintain service standards
• Coach teams to meet quality and productivity goals
• Create and present performance reports regularly
• Analyze KPIs and respond to operational challenges
• Act as a liaison between agents and senior management
Requirements:
• 2+ years in the BPO or call center industry
• Experience in assistant m...
In this pivotal role, you'll oversee daily BPO operations and ensure that service levels and performance metrics are consistently met. With a focus on team coaching and data analysis, you will drive operational improvements and productivity. Candidates should have experience in high-pressure environments and be adept at using reporting tools to present insights effectively.
Key Responsibilities:
• Oversee daily BPO operations to maintain service standards
• Coach teams to meet quality and productivity goals
• Create and present performance reports regularly
• Analyze KPIs and respond to operational challenges
• Act as a liaison between agents and senior management
Requirements:
• 2+ years in the BPO or call center industry
• Experience in assistant m...